An exploration of critical issues in service quality management: Hotel executive perspectives

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Author(s)
Green, Yvette
Chacko, Harsha
Davidson, M.
Griffith University Author(s)
Davidson, Michael C.
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Hailin Qu

Date
2005
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Las Vegas

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I-CHRIE 2005 Annual Conference, Las Vegas

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http://www.chrie.org/i4a/ams/amsstore/category.cfm?category_id=2
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http://hdl.handle.net/10072/32792
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