Employee voice and silence

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Khan, Maria
Mowbray, Paula K
Wilkinson, Adrian
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Cooper, Cary

Brough, Paula

Anderson, Vicki L

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2024
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Abstract

This entry explores the dynamics of employee voice and silence and their impact on employee wellbeing. It reviews different conceptualisations of voice and silence, and discusses how they are linked to employee wellbeing outcomes such as burnout and stress. The significance of finding a balance between organisational-focused voice and individual wellbeing is emphasised. We discuss the concept of prosocial silence, and emphasise the negative aspects of prolonged silence, where employees either do not have opportunities to voice, or engage in silence due to fear of negative consequences. The role of the voice climate in influencing employees’ decisions to voice or remain silent is also highlighted. We discuss the potential of information and communication technologies (ICT) in facilitating voice or silence. Lastly, we acknowledge the relevance of these concepts for gig workers, and emphasise the need for a comprehensive understanding of voice and silence to foster resilient workplaces in the modern business environment.

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Elgar Encyclopedia of Occupational Health Psychology

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Occupational and workplace health and safety

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Khan, M; Mowbray, PK; Wilkinson, A, Employee voice and silence, Elgar Encyclopedia of Occupational Health Psychology, 2024, pp. 51-53

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