Serving up a Fair Go? Surfacing cultural issues in hospitality employment
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Oren, Olivier
Riordan, Tyler
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Abstract
A survey of hospitality employees working in Australia, administered ‘amid-COVID-19’ across late 2021 and early 2022 yielded 383 usable responses. The survey sought to understand hospitality industry employee perceptions of their working experiences relative to the five Fairwork Principles: fair contracts, fair pay, fair conditions, fair representation, and fair management. The survey was also administered by international colleagues to hospitality workers in Ireland, Scotland, Norway, Greece, and New Zealand.
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Hospitality management
Food and hospitality services
Workforce
Precarity
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Robinson, RNS; Oren, O; Riordan, T, Serving up a Fair Go? Surfacing cultural issues in hospitality employment, 2022