Shifts in consumer behavior towards organic products: Theory-driven data analytics

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Taghikhah, Firouzeh
Voinov, Alexey
Shukla, Nagesh
Filatova, Tatiana
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2021
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Abstract

Consumer behavior is key in shifts towards organic products. A diversity of factors influences consumer preferences, driving planned, impulsive, and unplanned purchasing decisions. We study choices among organic and conventional wine using an extensive survey among Australian consumers (N = 1003). We integrate five behavioral theories in the survey design, and use supervised and unsupervised machine learning algorithms for analysis. We quantify a gap between intention and behavior, and emphasize the importance of cognitive factors. Findings go beyond correlation to the causation of behavior when combining predictive prowess with explanatory power. Results reveal that affective factors and normative cues may prompt unplanned and spontaneous purchasing behavior, causing consumers to act against their beliefs.

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Journal of Retailing and Consumer Services

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61

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© 2021 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.

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Marketing

Tourism

Business systems in context

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Taghikhah, F; Voinov, A; Shukla, N; Filatova, T, Shifts in consumer behavior towards organic products: Theory-driven data analytics, Journal of Retailing and Consumer Services, 2021, 61, pp. 102516-102516

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