Like all PhD candidates going through the adventure of qualitative inter-views, I struggled with a multitude of issues (yes, the consent forms need to be signed; yes, all information will be de-identified and anonymous). I was lucky enough to have been prepared by my supervisors and peers on almost everything that could go wrong but there was still one hiccup that might have turned out differently had I been ready to handle it. I undertook a total of 56 interviews across two organisations; in the 56th and last interview with the most senior manager of the second organisa-tion, a unique opportunity was presented to me. Before this, I had faced occasions where interviews with this manager had to be postponed due to work issues that had cropped up at the last minute. On one of those occa-sions, she offered me her deputy to be interviewed instead of her, and like all good PhD candidates I would never say no to extra interviewees, so I told her I would like to be able to speak to them both on separate occasions if possible. The manager said she would get back to me. A few days later, I was able to secure a slot for her interview but no word on her deputy so I thought that was an opportunity missed although I was confident with the volume and quality of data I had already collected.