The adoption of new technology by listed companies: the case of Twitter

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Xiong, Feng
Nelson, Jodie
Bodle, Kerry
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2018
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Abstract

This study investigates the adoption of Twitter by Australian listed companies for disseminating marketing information (including corporate promotion) and for directly interacting with consumers. Based on a sample of the Top 200 Australian Securities Exchange (ASX) listed companies, we find that companies with larger market capital are more likely to adopt Twitter for static advertising, a one-way communication approach, and direct interaction with consumers, a two-way communication approach. Companies with smaller market capital that adopt Twitter for marketing communication appear to disseminate more corporate promotion information, a static advertising approach. Overall, our results indicate that the level of a company's access to resources can influence their adoption of a new technology and the manner in which it is used. This study calls for further clarification of regulation regarding marketing communication on social media and experience sharing between industry practitioners.

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Technology Analysis and Strategic Management

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This publication has been entered into Griffith Research Online as an Advanced Online Version.

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Marketing

Strategy, management and organisational behaviour

Applied economics

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