Technology practices of providers and young adult users at major Australian international airport departure terminals
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Becken, Susanne
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Kennelly, Millicent P
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Abstract
The pervasiveness of technologies in our society has led to technology playing an integral part in our daily lives. Technology is used in travel and tourism to improve services, reduce costs and manage demand. As critical facilitators of travel and tourism mobilities, airports use technologies to facilitate travel and this has been highlighted as a key area of interest in the Australian national tourism plan, Thrive 2030. This thesis focuses on the process zone (mandatory) technologies and discretionary zone (dwell-time) technologies with which travellers interact in the international departure terminals of five major Australian airports. However, traveller interaction with technologies at airports is influenced by their other everyday routines with technologies. By understanding the provision and use of technologies regarding airport management and traveller practices, meaningful improvements can be made to the effectiveness of the human-technology interface that meets the goals of both. [...]
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Thesis (PhD Doctorate)
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Doctor of Philosophy (PhD)
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Dept Tourism, Sport & Hot Mgmt
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The author owns the copyright in this thesis, unless stated otherwise.
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Subject
social practice theory
actor network theory
airports
technology