Knowledge Creation in Export Trading

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Soon, Lisa
Chen, Yi-Ping Phoebe
Underwood, Alan
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Thou Tin Lim

Date
2004
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Abstract

In this research, we investigate how knowledge in the export trading industry is created. Prior research focuses on general businesses in local market environment. This research specifically focuses on export trading with overseas market needs. These needs require attention to different types of control and requirements beyond that of a local market. In this paper, Nonaka et al.'s theory of organizational knowledge creation is explored. We specifically examine the processes of knowledge creation through four modes of knowledge conversion. Empirical investigations in export trading organizations are conducted. We examine how export firms obtain new knowledge for innovations based on collective knowledge being used in export trading. The findings indicate that the knowledge management processes in export firms allow for the creation of new knowledge. The collective knowledge (from groups and individuals) forms a basis for innovations and competitive intelligence. This collective knowledge also creates foresight, insight and hindsight in the export trading context.

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Journal of Information & Knowledge Management

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3

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4

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© 2004 World Scientific Publishing Company. The electronic version of the article is published as above.

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Information systems

Cognitive and computational psychology

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