Determinants of Client-Professional Relationship Quality in the Financial Planning Setting
File version
Author(s)
Brimble, Mark
Freudenberg, Brett
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
422387 bytes
File type(s)
application/pdf
Location
License
Abstract
Advice provided by financial planners has the potential to impact the financial and emotional well being of clients. Despite the outcomes of quality financial planning relationships, there is little direct evidence to support the importance of 'relationship quality' in financial planning. Previous research has emphasised the importance of relationship quality in psychology, nursing, and business settings. This research investigates determinants of client-professional relationship quality in financial planning, measured in a survey of clients and financial planners regarding relationship factors of trust, engagement, empowerment, ownership, client activity and commitment. Ratings for relationship dimensions were compared between clients and financial planners, with financial planners found to overestimate their clients' levels of trust and commitment and underestimate their client's levels of empowerment. The relationship dimension of 'trust' was found to be critical for client-professional relationship quality.
Journal Title
Australasian Accounting Business and Finance Journal
Conference Title
Book Title
Edition
Volume
5
Issue
2
Thesis Type
Degree Program
School
Publisher link
DOI
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
© 2011 University of Wollongong. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.
Item Access Status
Note
Access the data
Related item(s)
Subject
Accounting, auditing and accountability
Banking, finance and investment
Banking, finance and investment not elsewhere classified
Strategy, management and organisational behaviour