Integrated, accessible, and personalised: the healthcare consumer vision for quality nutrition care

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Kirkegaard, Amy
Ball, Lauren
Mitchell, Lana
Williams, Lauren
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2021
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Virtual

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Background: Chronic disease is a global problem and poor diet is a leading modifiable risk factor. Nutrition care is any practice conducted by a health professional that supports healthy eating in patients and holds promise in addressing poor diet. What constitutes quality nutrition care from the consumer perspective has not been described. Aim/Objectives: This study aimed to develop a model describing quality nutrition care in the primary care setting from the perspective of healthcare consumers. Methods: This qualitative study of healthcare consumers explored consumers’ experiences and expectations of nutrition care. Convenience sampling was used to recruit participants using social media, and institutional and researcher networks. Participants were interviewed using a semi-structured interview protocol. Interviews were audio recorded and transcribed using transcription software and reviewed by a researcher for accuracy. Transcripts were thematically analysed by two researchers to identify themes and sub-themes. These themes were incorporated into a model that represented both divergent and convergent consumer views. Findings: Twenty-three interviews were completed and analysed. The five themes arising were: (1) Nutrition care is provided as part of an integrated societal system; (2) Nutrition care is available, accessible, and affordable for whoever needs it; (3) Nutrition care is personalised to consumer needs; (4) Nutrition care is up-to-date and evidence-based; and (5) Positive care relationships underpin nutrition care. The model of quality nutrition care comprised system and practice-level components. Implications: This model can be used by primary care practitioners to guide quality improvement activities aimed at aligning nutrition care with consumer expectations.

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Australian Journal of Primary Health

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27

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4

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Nutrition and dietetics

Biomedical and clinical sciences

Human society

Psychology

Health sciences

Science & Technology

Life Sciences & Biomedicine

Health Care Sciences & Services

Health Policy & Services

Primary Health Care

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Kirkegaard, A; Ball, L; Mitchell, L; Williams, L, Integrated, accessible, and personalised: the healthcare consumer vision for quality nutrition care, Australian Journal of Primary Health, 2021, 27 (4), pp. XXVIII-XXVIII