Management of immersive heritage tourism experiences: A conceptual model

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Author(s)
Bec, Alexandra
Moyle, Brent
Timms, Ken
Schaffer, Vikki
Skavronskaya, Liubov
Little, Chris
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2019
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Abstract

There is potential for immersive technology, such as augmented and virtual reality, to create memorable tourism experiences, specifically for heritage tourism. However, there is a lack of conceptual clarity surrounding the management of heritage for memorable tourism experiences. Subsequently, this research note proposes a four-stage conceptual model of heritage preservation for managing heritage into digital tourism experiences. The four stages include the presentation of historical facts; contested heritage; integration of historical facts and contested heritage; and/or an alternate scenario. This research note demonstrates that integrating history with cutting-edge technology in immersive environments has the potential to not only preserve and manage heritage but to enrich the visitor experience and subsequent engagement with history.

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Tourism Management

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72

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Commercial services

Marketing

Tourism

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Bec, A; Moyle, B; Timms, K; Schaffer, V; Skavronskaya, L; Little, C, Management of immersive heritage tourism experiences: A conceptual model, Tourism Management, 2019, 72, pp. 117-120

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