Experimenting with Design Tools for Just Public Services

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Hardie, Paula
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2021
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Melbourne, Australia

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Abstract

The emergence of digital public services in Australia is evidencing a techno-colonisation of service design imaginaries. This paper considers how design tools are mediating this process. A workshop with seven designers experimented with four speculative and decolonising design tools to interrogate three areas of public services. The resulting maps and design fictions suggest just public service futures might be envisioned through design tools that make socio-political tensions more visible.

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ServDes.2020 – Tensions, Paradoxes, Plurality

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© 2020 ServDes. The attached file is posted here with permission of the copyright owner(s) for your personal use only. No further distribution permitted. For information about this conference please refer to the publisher’s website or contact the author(s).

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Design

digital public services

decolonising design

design tools

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Hardie, P, Experimenting with Design Tools for Just Public Services, ServDes.2020 – Tensions, Paradoxes, Plurality, 2021