Purpose: The purpose of this paper is to identify the baseline model required to measure whole-of-organisation agility within a university information services division. The paper seeks to analyse the process of identifying and applying such a model.

Design/methodology/approach: The qualitative methodology applied is that of a single case study. The organisation analysed was an Australian university’s information services division. A structured survey, based on Wendler (2014), was administered to all staff as part of a multi-phased approach, thus facilitating a triangulation process.

Findings: The current research has confirmed the applicability of Wendler’s model to the higher education information technology sector. Application of the model establishes not only a baseline agility maturity score across the whole-of-organisation but also provides granular scores based on organisational units. Triangulation of survey results is recommended to achieve a more in-depth perspective.

Research limitations/implications: Further research comparing similarly and differently sized universities could provide valuable insights. More research is needed to extend the applicability of Wendler’s model to a wider range of domains and industries.

Practical implications: The grouping of survey questions under particular broad themes reflected the strategic focus of the division being surveyed. Organisations implementing the proposed model will need to select themes that correspond with their respective strategic goals and culture.

Originality/value: The paper has extended the research and resultant model developed by Wendler by applying them not only to both managers and staff but also to a different domain, specifically higher education.