The work of the cabin crew involves a range of activities and social interactions that are not explicitly reflected in the initial training programmes. A small qualitative case study was conducted to understand the effectiveness of current formal training and the influence of experiences at work on cabin crews’ learning. The study involves seven individual interviews with the cabin crew members who were recently hired into a regional airline. While confirming the importance of formal training, the findings highlighted a greater contribution of work experiences on their learning. That is, the learning situated in the context of work was mainly favoured by the interaction of the new cabin crew with their more experienced colleagues. This study sought to increase the knowledge of the social practices and the learning of the cabin crew to contribute to the improvement of training programmes. Furthermore, this study provides a qualitative perspective on learning situated in the work context of the cabin crew, which could offer solutions to contemporary concerns about effective training in other areas of the aviation industry.