This study investigates employees’ perceptions of hygiene and motivation factors in Taiwanese hotels. Using a comparative importance–performance analysis approach, the study also examines the differences between the perceptions of employees in low- and high-diversity organizations. The results reveal that employees in hotels with a high level of organizational diversity reported higher levels of employee job satisfaction than did employees in hotels with low levels. The authors discuss the theoretical and empirical implications of their findings.

本研究探讨台湾酒店的员工对卫生和激励因素的看法。本研究使用一个相对的重要性性能分析方法，同时研究低多样性和高多样性组织中员工的观念差异。结果显示，高组织多样性酒店的员工报告的员工工作满意度比低多样性酒店的员工报告的更高。作者讨论其研究结果的理论和实践意义。