How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention? An Empirical Analysis

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Jebarajakirthy, Charles
Saha, Victor
Goyal, Praveen
Mani, Venkatesh
Griffith University Author(s)
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2022
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Abstract

This study develops an integrated model to investigate how value co-creation, driven by positively-valanced e-engagement, enhances repurchase intention among e-commence consumers. Applying the tenets of UTAUT, this study also examines the moderating role of technology adoption in the association between e-engagement and value co-creation in the e-commerce context. Data were collected via 411 surveys completed by e-commerce consumers in India. Data analysis was done using PLS structural equation modelling. Results show that value co-creation, driven by positively-valanced e-engagement, enhances repurchase intention among e-commerce consumers, while, technology adoption moderates the association between positively-valanced e-engagement and value co-creation. The findings also reveal that consumption values, such as utilitarian and hedonic values, mediate the effects of value co-creation on repurchase intention among e-commerce consumers.

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Journal of Global Information Management (JGIM)

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30

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5

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© The Author(s) 2022. This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.

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Commerce, management, tourism and services

Marketing

Consumer-oriented product or service development

Business systems in context

Information systems

Science & Technology

Information Science & Library Science

Consumption Values

E-Commerce

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Jebarajakirthy, C; Saha, V; Goyal, P; Mani, V, How Do Value Co-Creation and E-Engagement Enhance E-Commerce Consumer Repurchase Intention? An Empirical Analysis, Journal of Global Information Management (JGIM), 2022, 30 (5), pp. 69

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