Making Every Police-Citizen Interaction Count: The Challenges of Building a Better Cop

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Mazerolle, Lorraine
Terrill, William
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2018
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Procedural justice policing is considered to be central to better policing (President's Task Force on 21st Century Policing, 2015). To implement procedural justice policing, police need to understand and build four key principles into their interactions with members of the public: (1) treating people with respect, (2) being neutral in their decision making, (3) conveying trustworthy motives, and (4) giving citizens a voice during the encounter. Drawing on these principles in a genuine manner underpins the quality of the dialogic interaction (Bottoms and Tankebe, 2012). It is not just enough to say polite things; the manner in which polite phrases and directives are communicated in both short and long encounters makes the difference between people believing the procedures used by police to reach an outcome are fair or not (Tyler, 2006 [1990]; Tyler, Fagan, and Geller, 2014).

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CRIMINOLOGY & PUBLIC POLICY

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17

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1

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© 2018 John Wiley & Sons, Ltd. This is the peer reviewed version of the following article: Making Every Police-Citizen Interaction Count: The Challenges of Building a Better Cop, Criminology & Public Policy, Volume 17, Issue 1, which has been published in final form at https://doi.org/10.1111/1745-9133.12340. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)

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Criminology

Policy and administration

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