I’m a believer! Believability of social media marketing
File version
Author(s)
Riedel, Aimee
Beatson, Amanda
Keating, Byron
Mathews, Shane
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
File type(s)
Location
License
Abstract
Many firms use social media marketing and implement different message frames as a strategy to persuade consumers, enhance engagement, and to purchase their products. How firms frame social media content to be more believable, however, is not well understood. The main aim of this paper is to understand how social media content can be framed to enhance believability, and how this ultimately leads to improved social media outcomes. Drawing on Prospect Theory and Construal Level Theory and utilizing data from the field in the form of social media posts (n = 1756), and four experimental studies (n = 1141 total participants), and a critical incident study (n = 263 participants) the current research shows that self-gain frame combinations contribute to significantly higher levels of believability. Furthermore, believability was found to mediate the impact of social media message framing on purchase intentions and social media engagement. The practical implications of these findings and exciting new avenues for research are also discussed.
Journal Title
International Journal of Information Management
Conference Title
Book Title
Edition
Volume
75
Issue
Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject
Business systems in context
Information systems
Library and information studies
Persistent link to this record
Citation
Mulcahy, R; Riedel, A; Beatson, A; Keating, B; Mathews, S, I’m a believer! Believability of social media marketing, International Journal of Information Management, 2024, 75, pp. 102730