Spousal bereavement is documented as a highly stressful event. This article presents findings from research that explored bereavement survivors' perspectives on what support factors were most helpful to them. METHODS: A qualitative telephone survey was conducted with caregiver spouses of Cittamani Hospice Service clients who died during 2005 and 2006. RESULTS: Partner loss results in significant grief; the initial period is most intense but the grieving continues over a long period. Factors identified as assisting bereaved spouses include: hospice bereavement assistance provided before, during and following the bereavement; having a support network, including both informal support networks and formal support from general practitioners; and keeping active and busy. DISCUSSION: General practitioners play an important role in bereavement care. Key factors assisting bereavement survivors include appropriate referral to palliative care, maintaining a supportive informal network and keeping busy.