Purpose - This paper reports on "Turning a New Page" (TNP), a business improvement initiative undertaken by Scholarly Information & Research (SIR). The aim is to embed innovation and integrate eResearch and library services. SIR is part of the Information Services (INS) division at Griffith University, one of the top research universities in Australia. SIR provides library services, publication support and eResearch services to over 43,000 students and staff at five campuses and online. Design/methodology/approach - TNP combines methods from best practices around continuous improvement, change management and business planning to achieve better alignment operationally and to prioritise potential improvements to services. The focus is on services required in three to five years for the "new generation" of users who will need them. Findings - Existing services were unevenly delivered and resources unevenly distributed. A key initial step is restructuring to collocate similar capabilities and redistribute resources, and provides a framework for developing future capacity. The integrated staffing approach nurtures innovation and skills development. Originality/value - Integrating eResearch services with library services to this extent has not been achieved in an Australian context before. The combination of methods applied and the progress achieved to date illustrates the value of the approach and may be relevant for other research-intensive universities.