Fatal consequences: an analysis of the failed employee voice system at the Bundaberg Hospital

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Wilkinson, Adrian
Townsend, Keith
Graham, Tina
Muurlink, Olav
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2015
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Abstract

In this paper we discuss the failure of the employee voice system at the Bundaberg Base Hospital (BBH) in Australia. Surgeon Jayant Patel was arrested over the deaths of patients on whom he operated when he was the director of surgery at the hospital. Our interest is in the reasons the established employee voice mechanisms failed when employees attempted to bring serious issues to the attention of managers. Our data is based on an analysis of the sworn testimonies of participants who participated in two inquiries concerning these events. An analysis of the events with a particular focus on the failings of the voice system is presented. We ask the following: how and why did the voice systems in the case of the BBH fail?

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Asia Pacific Journal of Human Resources

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15

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3

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© 2015 Australian Human Resources Institute. This is the peer reviewed version of the following article: Fatal consequences: an analysis of the failed employee voice system at the Bundaberg Hospital, Asia Pacific Journal of Human Resources, Volume 53, Issue 3, pages 265–280, 2015 which has been published in final form at http://dx.doi.org/10.1111/1744-7941.12061. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving (http://olabout.wiley.com/WileyCDA/Section/id-828039.html)

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Human resources management

Human resources and industrial relations

Strategy, management and organisational behaviour

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