Digital technologies: tensions in privacy and data

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Quach, Sara
Thaichon, Park
Martin, Kelly D
Weaven, Scott
Palmatier, Robert W
Griffith University Author(s)
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2022
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Abstract

Driven by data proliferation, digital technologies have transformed the marketing landscape. In parallel, significant privacy concerns have shaken consumer–firm relationships, prompting changes in both regulatory interventions and people’s own privacy-protective behaviors. With a comprehensive analysis of digital technologies and data strategy informed by structuration theory and privacy literature, the authors consider privacy tensions as the product of firm–consumer interactions, facilitated by digital technologies. This perspective in turn implies distinct consumer, regulatory, and firm responses related to data protection. By consolidating various perspectives, the authors propose three tenets and seven propositions, supported by interview insights from senior managers and consumer informants, that create a foundation for understanding the digital technology implications for firm performance in contexts marked by growing privacy worries and legal ramifications. On the basis of this conceptual framework, they also propose a data strategy typology across two main strategic functions of digital technologies: data monetization and data sharing. The result is four distinct types of firms, which engage in disparate behaviors in the broader ecosystem pertaining to privacy issues. This article also provides directions for research, according to a synthesis of findings from both academic and practical perspectives.

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Journal of the Academy of Marketing Science

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© The Author(s) 2022. This article is licensed under a Creative Commons Attribution 4.0 International License, which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons licence, and indicate if changes were made.

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Subject

Marketing

Information systems development methodologies and practice

Strategy, management and organisational behaviour

Social Sciences

Business & Economics

Digital technology

Data monetization

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Quach, S; Thaichon, P; Martin, KD; Weaven, S; Palmatier, RW, Digital technologies: tensions in privacy and data, Journal of the Academy of Marketing Science, 2022

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