Determining the end uses of water in residential properties can facilitate a more proactive approach to water literacy, awareness and demand management. This type of information enables the public, government and water businesses to implement more cost-effective and targeted demand management and customer engagement strategies.

This study sought to develop a next-generation water management system that combines advanced digital metering technology with machine learning to provide customers and water utilities with a breakthrough in household-scale water management. This breakthrough system (Autoflow) provides a range of functions including autonomous water end-use disaggregation, demand forecasting and customer-specific efficiency recommendations.