We Respect Their Autonomy and Dignity, But How Do We Value Patient-Reported Experiences? (Editorial)
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Byrnes, Joshua
Mulhern, Brendan
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Patients are in a unique position to provide insights regarding their health care management and to assess the quality of health care service delivery. Patient-reported experience measures (PREMs) capture patients’ objective health care experiences of what actually happened, as opposed to satisfaction-based measures that aim to vindicate patients’ expectations. This is in contrast to patient-reported outcome measures, which measure patients’ views of their health status.1 Indeed, it was the Consumer Assessment of Healthcare Providers and Systems (CAHPS) Program that was initiated in the United States in 1995 that highlighted an important transition in assessing health care quality: moving away from measures of patient satisfaction to PREMs for the purposes of obtaining actionable, informed data regarding what actually happens during the provision of health care services.
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MDM Policy & Practice
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3
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2
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© The authors 2018. This Creative Commons Non Commercial CC-BY-NC: This article is distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 License (http://www.creativecommons.org/licenses/by-nc/4.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).
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Health economics
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Bull, C; Byrnes, J; Mulhern, B, We Respect Their Autonomy and Dignity, But How Do We Value Patient-Reported Experiences? (Editorial), MDM Policy & Practice, 2018, 3 (2), pp. 1-3