Does participation predict support for place brands? An analysis of the relationship between stakeholder involvement and brand citizenship behavior

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Ripoll González, L
Klijn, EH
Eshuis, J
Braun, E
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2023
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Abstract

This article studies in how far participation of stakeholders enhances their active support for place brands, conceptualized in this study as Brand Citizenship Behavior (BCB). Combining insights from governance and branding theory this article uses survey data (N = 162) among stakeholders involved in branding processes of two Dutch regions. The analysis shows that more intense participation in the development of the brand is related to more BCB. Beyond participation, perceived value of the brand for stakeholders and degree of place identity (identification with place) also positively relate to brand citizenship behavior. The findings not only confirm the importance of participation in achieving support for public brands, but also provide insight into the role of affective factors (identification) and interest-based factors (value of the brand for the stakeholder) on BCB.

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Public Administration Review

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© 2023 The Authors. Public Administration Review published by Wiley Periodicals LLC on behalf of American Society for Public Administration. This is an open access article under the terms of the Creative Commons Attribution-NonCommercial License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited and is not used for commercial purposes.

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This publication has been entered in Griffith Research Online as an advance online version.

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Policy and administration

Political science

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Ripoll González, L; Klijn, EH; Eshuis, J; Braun, E, Does participation predict support for place brands? An analysis of the relationship between stakeholder involvement and brand citizenship behavior, Public Administration Review, 2023

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