Hajj Outcomes: A Review of the Literature

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Utomo, Sulistyo
Scott, Noel
Jin, Xin
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Madalyn Scerri, Lee Ker Hui

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2016
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Sydney, Australia

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Abstract

Hajj (Islamic pilgrimage to Mecca) is the oldest Muslim pilgrimage. It is the fifth pillar in Islam and it is compulsory for all Muslims who are financially and physically able. Recently, the experience of Hajj has changed from a purely religious focus to providing one emphasising comfort and satisfaction. In the past, Hajj travelling was risky and involved difficulties such as limited transportation, infrastructure, and accommodation and it took months and even years to travel to Mecca. However, today's technology makes travelling for Hajj from anywhere in the world simple and easy. In Indonesia, there are two Hajj travel packages being offered to pilgrims: regular Hajj and Hajj plus. The difference between these is the cost and services provided. Both packages, however, seek to provide satisfactory experiences including travelling by premium airlines and for Hajj plus, staying in five-star hotels. This change in focus is reflected in the literature where Hajj satisfaction is the key focus of attention rather than the outcome of the pilgrimage itself. The aim of this paper is to highlight areas for research in the modern Hajj from Indonesia by providing a framework for examining the differences of psychological outcome between regular Hajj and Hajj plus.

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26th CAUTHE Annual Conference. The Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets and Emerging Destinations

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© 2016 the Authors. This is the pre-peer reviewed version of this paper. Reproduced in accordance with the copyright policy of the publisher. Please refer to the conference's website for access to the definitive, published version.

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Tourism Management

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