Engaging Patients and Families in Communication across transitions of care: An Integrative Review

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Bucknall, Tracey K
Hutchinson, Alison M
Botti, Mari
McTier, Lauren
Rawson, Helen
Hitch, Danielle
Hewitt, Nicky
Digby, Robin
Fossum, Mariann
McMurray, Anne
Marshall, Andrea P
Gillespie, Brigid M
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2020
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Abstract

Objective: To determine the current evidence about patient and family engagement in communication with health professionals during transitions of care to, within and from acute care settings. Methods: An integrative review using seven international databases was conducted for 2003–2017. Forty eligible studies were analysed and synthesised using framework synthesis. Results: Four themes: 1) Partnering in care: patients and families should be partners in decision-making and care; 2) Augmenting communication during transitions: intrinsic and extrinsic factors supported transition communication between patients, families and health professionals; 3) Impeding information exchange: the difficulties faced by patients and families taking an active role in transition; and 4) Outcomes of communication during transitions: reported experiences for patients, families and health professionals. Conclusion: While attitudes towards engaging patients and family in transition communication in acute settings are generally positive, current practices are variable. Structural supports for practice are not always present. Practice implications: Organisational strategies to improve communication must incorporate an understanding of patient needs. A structured approach which considers timing, privacy, location and appropriateness for patients and families is needed. Communication training is required for patients, families and health professionals. Health professionals must respect a patient’s right to be informed by regularly communicating.

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Patient Education and Counseling

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This publication has been entered into Griffith Research Online as an Advanced Online Version.

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Subject

Biomedical and clinical sciences

Nursing

Health services and systems

Public health

Psychology

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Bucknall, TK; Hutchinson, AM; Botti, M; McTier, L; Rawson, H; Hitch, D; Hewitt, N; Digby, R; Fossum, M; McMurray, A; Marshall, AP; Gillespie, BM, Engaging Patients and Families in Communication across transitions of care: An Integrative Review, Patient Education and Counseling, 2020

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