Multilingual COVID-19 vaccination videos in NSW, Australia: a case study of cultural-responsiveness on social media

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Heinrichs, Danielle H
Wang, Amy
Zhou, Jessica
Seale, Holly
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2023
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Abstract

Multimodal communication via social media employed by governments as a COVID-19 communication strategy with multilingual populations hopes to alter behaviours and attitudes. However, there is presently no understanding about the responsiveness of these videos to the needs of culturally and linguistically diverse (CaLD) populations in Australia. This study aimed to analyse the cultural responsiveness of content in multilingual videos shared via a government social media page from NSW, Australia. A systematic search of videos shared between June 2021 and October 2021 was conducted. Using quantitative methods, 37 videos were analysed using a modified version of the Patient-oriented and culturally-adapted (POCA) healthcare translation model and readability indexes. Of these, 5/37 were classified as culturally responsive. The culturally responsive videos scored higher than those that were not culturally responsive. While credible sources, positive language and cultural symbols were observed in several of the videos, there was a lack of familiar experiences and economically viable vaccine uptake behaviours. Videos favoured generic examples of vaccine practices and failed to address concerns about vaccine eligibility, cost, and transport. All videos exceeded recommended readability indices for CaLD populations. Removing complex and abstract terminology and including familiar vaccine experiences could improve multilingual communication for CaLD communities.

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Journal of Visual Communication in Medicine

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This is an Accepted Manuscript version of the following article, accepted for publication in Journal of Visual Communication in Medicine. Danielle H. Heinrichs, Amy Wang, Jessica Zhou & Holly Seale (2023) Multilingual COVID-19 vaccination videos in NSW, Australia: a case study of cultural-responsiveness on social media, Journal of Visual Communication in Medicine, DOI: 10.1080/17453054.2023.2258940. It is deposited under the terms of the Creative Commons Attribution-NonCommercial License (http://creativecommons.org/licenses/by-nc/4.0/), which permits non-commercial re-use, distribution, and reproduction in any medium, provided the original work is properly cited.

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This publication has been entered in Griffith Research Online as an advanced online version.

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Health services and systems

Applied computing

Information systems

Health literacy

culturally responsiveness

multicultural communication

vaccination

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Heinrichs, DH; Wang, A; Zhou, J; Seale, H, Multilingual COVID-19 vaccination videos in NSW, Australia: a case study of cultural-responsiveness on social media, Journal of Visual Communication in Medicine, 2023

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