Luxury hospitality: A systematic literature review and research agenda
File version
Author(s)
Wirtz, J
Salunke, P
Nunkoo, R
Sharma, A
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
File type(s)
Location
License
Abstract
This article provides a systematic literature review of the hospitality, leisure, tourism, business, and management literature on luxury hospitality. We use a data-driven quantitative method (i.e., bibliometric review) to provide an integrated view of extant luxury hospitality research. The bibliographic coupling analysis allowed us to outline the field's intellectual structure and identify six clusters: (1) digital interactions, online reviews, and complaint handling; (2) brand attributes and service encounters; (3) status consumption and premium pricing; (4) service quality and consumer experiences; (5) sustainable practices and workplace environment; and (6) workforce-related traits. Furthermore, we identified 114 theoretical lenses, with the most frequently used theories being: (1) social exchange theory; (2) social identity theory; (3) theory of leisure class; (4) stimulus-organism-response theory; and (5) theory of uniqueness. Finally, building on our analyses, we outline a further research agenda.
Journal Title
International Journal of Hospitality Management
Conference Title
Book Title
Edition
Volume
115
Issue
Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject
Hospitality management
Commercial services
Tourism
Persistent link to this record
Citation
Jain, V; Wirtz, J; Salunke, P; Nunkoo, R; Sharma, A, Luxury hospitality: A systematic literature review and research agenda, International Journal of Hospitality Management, 2023, 115, pp. 103597