A Study of Influential Factors in the Adoption and Diffusion of B2C E-Commerce

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Al Ghamdi, Rayed
Nguyen, Anne
Jones, Vicki
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2013
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Abstract

This paper looks at the present standing of ecommerce in Saudi Arabia, as well as the challenges and strengths of Business to Customers (B2C) electronic commerce. Many studies have been conducted around the world in order to gain a better understanding of the demands, needs and effectiveness of online commerce. A study was undertaken to review the literature identifying the factors influencing the adoption and diffusion of B2C e-commerce. It found four distinct categories: businesses, customers, environmental and governmental support, which must all be considered when creating an e-commerce infrastructure. A concept matrix was used to provide a comparison of important factors in different parts of the world. The study found that e-commerce in Saudi Arabia was lacking in Governmental support as well as relevant involvement by both customers and retailers.

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International Journal of Advanced Computer Science and Applications

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4

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1

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© 2013 Science and Information (SAI) Organization. The attached file is reproduced here in accordance with the copyright policy of the publisher. Please refer to the journal's website for access to the definitive, published version.

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Communications engineering

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