Risk perceptions on cruise ships among young people: Concepts, approaches and directions
File version
Accepted Manuscript (AM)
Author(s)
Arcodia, Charles
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
File type(s)
Location
Abstract
Cruising is becoming a more popular form of tourism, leading to the increasingly sophisticated demand and expectations of cruise passengers and the growing number of young cruise passengers. Therefore, it is essential that cruise operators develop a thorough understanding of their customers and determinants influencing the decision-making process. Risk perception plays a key role in affecting purchase intention and retention, and shaping consumer experiences and satisfaction. This paper synthesises the existing knowledge on the role of risk perception in cruising, explores theories underpinning risk perception and its measurements, and identifies key factors influencing risk perception. The paper offers a comprehensive conceptual framework for risk perception on cruise ships, and identifies knowledge gaps that have not yet been explored in the extant cruising literature. This paper contributes to the advancement of risk knowledge in cruise ship behaviour, and allows cruise operators to better understand customer behaviour, especially the youth.
Journal Title
International Journal of Hospitality Management
Conference Title
Book Title
Edition
Volume
69
Issue
Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
© 2018 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.
Item Access Status
Note
Access the data
Related item(s)
Subject
Commercial services
Marketing
Tourism
Tourist behaviour and visitor experience