Attributes Affecting the Level of Tourist Satisfaction with and Loyalty towards Theatrical Performance in China: Evidence from a Qualitative Study
File version
Author(s)
Cheung, Catherine
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
235759 bytes
File type(s)
application/pdf
Location
License
Abstract
This study seeks to explore attributes affecting the level of tourist satisfaction with and loyalty towards theatrical performance in China. Based on four focus group discussions with 31 participants, the study identifies 34 attributes that affect the level of tourist satisfaction with theatrical performance, and groups them into five categories: stage, performance, venue, service and tourist-related attributes. The findings on tourist loyalty reveal that 21 of the 31 respondents would not watch the same theatrical performance alone in the future; however, they would recommend it to others. The study concludes with a discussion of the rich and insightful findings and their implications for tourism industry practitioners.
Journal Title
International Journal of Tourism Research
Conference Title
Book Title
Edition
Volume
12
Issue
6
Thesis Type
Degree Program
School
Publisher link
DOI
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
© 2010 John Wiley & Sons, Ltd. This is the pre-peer reviewed version of the following article: Attributes Affecting the Level of Tourist Satisfaction with and Loyalty towards Theatrical Performance in China: Evidence from a Qualitative Study, International Journal of Tourism Research, Vol. 12(6), 2010, pp. 665-679, which has been published in final form at http://dx.doi.org/10.1002/jtr.782.
Item Access Status
Note
Access the data
Related item(s)
Subject
Tourism Marketing
Business and Management
Marketing
Tourism