Helping those who help us: co-branded and co-created Twitter promotion in CSR partnerships

Loading...
Thumbnail Image
File version

Accepted Manuscript (AM)

Author(s)
Burton, Suzan
Soboleva, Alena
Daellenbach, Kate
Basil, Debra Z
Beckman, Terry
Deshpande, Sameer
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
2017
Size
File type(s)
Location
License
Abstract

Partnerships between brands and non-profit-organisations (NPOs) must be strategically managed for each to maximise their benefit from the relationship. Twitter, with its potential for pass-along of messages, provides an ideal channel for reciprocal promotion within the network of an NPO and its supporting brands. For any one brand within that network, brand building will be amplified if messages are passed on to others using co-branded and/or co-created communications, providing an opportunity for a brand to engage a new audience of consumers who are part of another organisation’s network. This research examines the extent of co-branded and co-created communications by a popular NPO and its network of corporate partners on Twitter and compares that Twitter promotion with promotion of the same activity in traditional news media. The findings revealed surprisingly limited use of Twitter to promote the partnership efforts of brands with the NPO, and only limited evidence of the expected reciprocity between the NPO and its partners. We find even less evidence of co-branded communications between partner brands in the network and no co-created communications. The results have important implications for corporate social responsibility partnerships, suggesting that more innovative use of social media could provide reciprocal benefits from partnerships between brands and NPOs.

Journal Title

Journal of Brand Management

Conference Title
Book Title
Edition
Volume

24

Issue

4

Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement

© 2017 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Journal of Brand Management. The definitive publisher-authenticated version Journal of Brand Management Volume 24 is available online at: https://doi.org/10.1057/s41262-017-0053-5

Item Access Status
Note
Access the data
Related item(s)
Subject

Marketing

Strategy, management and organisational behaviour

Persistent link to this record
Citation
Collections