Failures, Face, Fairness and Harmony: Chinese Patrons' Response to Service Situations

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Sparks, Beverley

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Butcher, Ken

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Date
2010
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Abstract

In 1982, China's supreme leader Deng Xiaoping pronounced that it was 'time for China to prosper, for it had been poor a thousand years ... to get rich was glorious'. This pronouncement is realised in China, as Deng's economic reform and efforts of subsequent leaders in the last three decades, have produced a phenomenal economic transformation. This transformation has propelled China into one of the world's super economic powerhouses, creating a large and growing middle-class. Forecast to be numbered more than 520 million, the middle-class, will form the largest consumer market in the world in the next two decades.

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Thesis (PhD Doctorate)

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Doctor of Philosophy (PhD)

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Griffith Business School

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The author owns the copyright in this thesis, unless stated otherwise.

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Subject

Consumer' service expectations

Tourism and hospitality

Chinese consumers

Chinese customers

Chinese consumer behavior

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