Assessing dimensions of organizational trust across cultures: A comparative analysis of U.S. and Indian full service hotels

No Thumbnail Available
File version
Author(s)
Chathoth, Prakash
Mak, Brenda
Sim, Janet
Jauhari, Vinnie
Manaktola, Kamal
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
2011
Size
File type(s)
Location
License
Abstract

This study delves into the organizational trust based similarities and differences across "individualist" and "collectivist" service employees in hotels. Specifically, the three dimensions of organizational trust, i.e., integrity, commitment and dependability are compared across the two samples from the U.S. and India to highlight how employees perceive the level of each of the three dimensions across cultures. Findings suggest that the three dimensions represent the trust construct across different national cultures. However, in comparing the individual dimension of the trust construct, a significant difference exists between the perceptions of employees in the two cultures, suggesting that perception-based differences exist across cultures.

Journal Title

International Journal of Hospitality Management

Conference Title
Book Title
Edition
Volume

30

Issue

2

Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject

Commercial services

Commercial services not elsewhere classified

Marketing

Tourism

Persistent link to this record
Citation
Collections