The Role of M-Commerce Readiness in Emerging and Developed Markets
File version
Accepted Manuscript (AM)
Author(s)
Thongpapanl, Narongsak Tek
Menguc, Bulent
Northey, Gavin
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
File type(s)
Location
License
Abstract
Although mobile commerce (m-commerce) growth provides ample potential for retailers around the globe, several studies have shown that it has failed to attract potential customers across different countries. This study advances the literature by comparing m-commerce customers’ behavioral intentions and actual behaviors using data from 812 m-commerce users across four countries (Australia, India, the United States, and Pakistan). This context offers a unique opportunity for understanding how m-commerce consumers’ behaviors differ across disparate national markets. The authors propose a conceptual framework linking m-commerce users’ behaviors (intentions and actual usages) to key drivers (ubiquity and habit), and they develop hypotheses about the moderating roles of m-commerce readiness and habit in these linkages. The results reveal important asymmetries between m-commerce readiness stage and between habit: users at an early m-commerce readiness stage assign more importance to ubiquity relative to habit in influencing purchase intentions, whereas the opposite is true for the users who are at an advanced stage. Habit moderates the influence of ubiquity such that its importance in determining intention decreases as the behavior in question takes a more habitual nature. The authors outline how m-retailers operating across developed and developing countries should adapt their marketing strategies to customers at different m-commerce readiness stages.
Journal Title
Journal of International Marketing
Conference Title
Book Title
Edition
Volume
25
Issue
2
Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Ashraf, AR; Thongpapanl, NT; Menguc, B; Northey, G, The Role of M-Commerce Readiness in Emerging and Developed Markets, Journal of International Marketing, 2017, 25 (2), pp. 25-51. Copyright 2017 The Authors. Reprinted by permission of SAGE Publications.
Item Access Status
Note
Access the data
Related item(s)
Subject
Marketing
Strategy, management and organisational behaviour
Persistent link to this record
Citation
Ashraf, AR; Thongpapanl, NT; Menguc, B; Northey, G, The Role of M-Commerce Readiness in Emerging and Developed Markets, Journal of International Marketing, 2017, 25 (2), pp. 25-51