Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.

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Workforce Skills in Contact Centre Employment: Implications for Recruitment and Retention.

Author(s)

Russell, Bob

Griffith University Author(s)

Editor(s)

H. De Cieri and P. Costa

Date

2005

Location

Melbourne Australia

Conference Title

Shifting the Boundaries of Employment and Work

Persistent link to this record

http://hdl.handle.net/10072/2844

Collections

Conference outputs