Making and Keeping the Connection: Improving Consumer Attitudes and Engagement in E-Mental Health Interventions

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Casey, Leanne M
Clough, Bonnie A
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Riva, G

Wiederhold, BK

Cipresso, P

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2016
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E-mental health services are internet-based treatment options for mental illness. Potential benefits of e-mental health interventions include increased cost effectiveness, enhanced dissemination of evidence based treatments, and decreased burden on existing healthcare systems (Griffiths, Farrer, & Christensen, 2007). E-mental health services may also overcome various barriers to care such as stigma, accessibility, and socioeconomic status. Despite these benefits, consumer uptake and engagement in e-mental health services remains less than optimal. Available research indicates that consumer attitudes toward e-mental health services are problematic (Klein & Cook, 2010) but may be improved by the provision of information about the services (Casey, Joy & Clough, 2013). Research also suggests that the medium by which this information is delivered may have a significant influence on the efficacy of such interventions (Casey et al., 2013). Similarly, client engagement in e-mental health services is less than optimal, with a weighted average of 31% of clients prematurely ceasing involvement in psychological interventions delivered via the internet (Melville, Casey & Kavanagh, 2010). The current chapter will provide a review and discussion of consumer attitudes toward e-mental health services, as well as the efficacy and use of strategies to improve attitudes and enhance engagement. Recommendations for future research and clinical practice are also provided.

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The Psychology of Social Networking Vol.1: Personal Experience in Online Communities

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© 2016 Giuseppe Riva, Brenda K. Wiederhold, Pietro Cipresso. This work is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License. For details go to http://creativecommons.org/licenses/by-nc-nd/3.0/.

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Psychology

ACCEPTABILITY

COGNITIVE-BEHAVIORAL THERAPY

Communication

DEPRESSION

INFORMATION

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Casey, LM; Clough, BA, Making and Keeping the Connection: Improving Consumer Attitudes and Engagement in E-Mental Health Interventions, The Psychology of Social Networking Vol.1: Personal Experience in Online Communities, 2016, pp. 90-103

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