Skilled migrant employees' perceptions of support from line managers

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Faaliyat, Rosa
Townsend, Keith
Peetz, David
Ressia, Susan
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2020
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Abstract

Purpose: This paper explores the experiences of non-English-speaking background (NESB) skilled employees working in Australian workplaces, their perceptions of managers' actions and how a lack of employee involvement and participation (EIP) practices and performance appraisal (PA) is perceived regarding career progression. Design/methodology/approach: This exploratory research project is based on 26 semi-structured interviews with skilled migrant NESB employees based in Australia. Social exchange theory (SET) and labour market segmentation theory (LMST) are applied to help explain macro- and micro-level influences on NESB employees and their relationships with their line managers and the workforce. Findings: Participants perceived line managers to be highly communicative and approachable; however, they indicated how a lack of EIP in decision-making and in their PA affected career progression opportunities for NESB employees. While they were satisfied overall with their jobs, the research indicated a need for improved practices and support from the broader organisation in these two identified areas. Originality/value: There is relatively little research on how the challenges of an increasingly diverse workforce are managed, particularly from NESB employees' perspective. Therefore, this research fills a gap concerning NESB employees' experience in Australian organisations.

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Equality, Diversity and Inclusion

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This publication has been entered in Griffith Research Online as an advanced online version.

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Subject

Human resources and industrial relations

Sociology

Strategy, management and organisational behaviour

Gender studies

Social Sciences

Management

Line managers

Employee involvement and participation (EIP)

Economics

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Faaliyat, R; Townsend, K; Peetz, D; Ressia, S, Skilled migrant employees' perceptions of support from line managers, Equality, Diversity and Inclusion, 2020

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