Brand fidelity: a relationship maintenance perspective

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Grace, Debra
Ross, Mitchell
King, Ceridwyn
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2018
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Abstract

An in-depth literature review associated with consumer/brand research provides the foundation for this paper through explicating the evolution of this important research stream. The literature findings highlight significant challenges in the conceptualization and measurement of key consumer-related constructs such as brand loyalty, brand commitment and brand love. Drawing upon these findings, the authors propose that relationship maintenance mechanisms (i.e. cognitive and behavioural) provide the key to measurement and prediction of consumer/brand relationship strength. On this basis, this paper offers brand fidelity as a novel approach in understanding how consumers demonstrate their love and commitment for the brand through engaging, subconsciously or otherwise, in relationship maintenance cognitions and behaviours. Defined as the consumer’s faithfulness to a brand partner demonstrated by an aggregate of behaviours (i.e. accommodation/forgiveness, willingness to sacrifice) and cognitions (i.e. derogation of alternatives, cognitive interdependence and positive illusions) that maintain relationship stability and durability, brand fidelity provides a solid foundation for future research offering significant value to academics and brand practitioners alike.

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Journal of Brand Management
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© 2018 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Journal of Brand Management. The definitive publisher-authenticated version Journal of Brand Management 2018, Volume 25, Issue 6, pp 577–590 is available online at: https://doi.org/10.1057/s41262-018-0127-z
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Marketing
Strategy, management and organisational behaviour
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