Abnormal and emergency situations in aviation: improving the QRH to support resilience

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Carim Junior, Guido
Saurin, Tarcisio
Henriqson, Eder
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2017
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Liége, Belgium

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Abstract

Commercial airlines are known for using highly reliable technology and highly-standardized operations which reduce uncertainty, variability and risks. The systems resulted from such reliability approach are effective to handle well-defined problems for both normal and abnormal operations. For the latter is expected that: pilots identify the problem; choose, read and understand the contents of the Quick Reference Handbooks (QRH) checklist, execute the steps; and evaluate the results . The rationale behind traditional QRH is that anomalies and emergencies can be addressed by using one checklist for each situation.

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7th Resilience Engineering Symposium

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Social work

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Carim Junior, G; Saurin, T; Henriqson, E, Abnormal and emergency situations in aviation: improving the QRH to support resilience, 2017