Improving Interpreter Service Uptake and Access to Just Healthcare for CALD Consumers: Reflections from Clinicians and Designers on Animation and Experience-Based Co-design (EBCD)
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Johnstone, Sarah
Beaver, Karen
Chari, Ruby
Brunner, Thalia
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Miller, Evonne
Winter, Abbe
Chari, Satyan
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Abstract
This chapter describes a common problem in healthcare—finding ways to increase the use of interpreter services for culturally and linguistically diverse (CALD) consumers. The team took a threefold approach, beginning with a survey of clinicians, followed by a short (90 min) workshop with clinicians to more deeply investigate their reasons for not using the available interpreter services, and finally the development of an animated resource that could be played and shared to encourage clinicians to schedule interpreter services for their CALD consumers.
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How Designers Are Transforming Healthcare
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1st
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© The Author(s) 2024. This chapter is licensed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits use, sharing, adaptation, distribution and reproduction in any medium or format, as long as you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license and indicate if changes were made. The images or other third party material in this chapter are included in the chapter's Creative Commons license, unless indicated otherwise in a credit line to the material. If material is not included in the chapter's Creative Commons license and your intended use is not permitted by statutory regulation or exceeds the permitted use, you will need to obtain permission directly from the copyright holder.
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Built environment and design
Social design
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Rieger, J; Johnstone, S; Beaver, K; Chari, R; Brunner, T, Improving Interpreter Service Uptake and Access to Just Healthcare for CALD Consumers: Reflections from Clinicians and Designers on Animation and Experience-Based Co-design (EBCD), How Designers Are Transforming Healthcare, 2024, 1st, pp. 191-206