The Queensland Police and Community Safety Review (PACSR) 2013 headed by Mick Keelty was tasked by the Queensland government to examine the State's emergency management practices and processes. Commissioned before any crisis, the PACSR was still collecting evidence when extensive flooding occurred across many regional centres of Queensland in 2013. It was the subsequent management of this event, and selected evidence from earlier inquiries that underpinned many of the findings in the final PACSR report. Keelty recommended institutional and organizational restructuring that included the abolition of a department, and the tasking of the fire and rescue service with additional oversight and audit functions. PACSR argued too much emphasis was placed on relationships, which made disaster management in Queensland potentially unsustainable in the longer term. Some of the findings replicated those of earlier inquiries (O'Sullivan 2009; QFCI 2012), including the apparent reluctance by police to implement communications systems that are interoperable with other emergency agencies. This reluctance to embrace new technologies indicates institutional and cultural barriers to reform. Despite this, the Police and Fire and Rescue services have been given additional responsibilities by the Newman government, based on Keelty's recommendations. PACSR did not appear to evaluate some of the best practice aspects of the 2010–2011 flooding event, whereas some suggest the report had a predetermined element to it (Byrne 2014). In finding that too much emphasis was placed on informal relationships and networks in 2013, and concentrating on structural reforms instead, this paper argues that the PACSR discounted many features that current crisis literature notes as important for a successful disaster management response.