Understanding the role of involvement in customer repurchase of performing arts

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Hume, Margaret
Sullivan Mort, Gillian
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2008
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Abstract

This article examines a system of interrelationships including involvement, service quality for core and supplementary service, value and satisfaction to repurchase intention in a performing arts context. There is little research that examines in detail the impact of involvement on repurchase intention in this context. A survey instrument customized to the performing arts was administered to a sample of 273 past and present performing arts audience members and examined using structural equation modeling. Results indicate that while customers determine their re-purchase intention based on both core and supplementary service quality, mediated by value and satisfaction there is a direct and positive relationship of involvement and each of the other constructs in the model. This substantiates involvement's impact at all stages of consumption and re-purchase intent in this context.

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Journal of Nonprofit & Public Sector Marketing

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20

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2

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Marketing Management (incl. Strategy and Customer Relations)

Business and Management

Marketing

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