Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
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Parkinson, J
Thaichon, P
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Abstract
Given the rise in influencer marketing on social media, this paper explores how homophily between influencers and their audiences affects customer value co-creation behaviour, resulting in increased expected brand value and purchase intention. A sample of 910 respondents from the United States completed an online investigation. The results indicate that homophily positively influences customer value co-creation behaviour as well as positively correlates with expected brand value and purchase intention. Customer value co-creation behaviour plays a multi-mediating role. Para-social relationship moderates the relationship between homophily and customer participation behaviour. Overall, this study encourages further research on value co-creation in influencer marketing and can constitute a valuable reference for marketing practitioners and influencers.
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Journal of Retailing and Consumer Services
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66
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Marketing
Tourism
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Bu, Y; Parkinson, J; Thaichon, P, Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention, Journal of Retailing and Consumer Services, 2022, 66, pp. 102904