Tracking Affective Components of Satisfaction
File version
Author(s)
Pearce, P
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)
Date
Size
382997 bytes
File type(s)
application/pdf
Location
License
Abstract
This study seeks to heighten an appreciation of the multiple aspects of satisfaction by considering on-site travel experiences. Novel approaches to satisfaction are considered particularly appropriate in less structured and dynamic tourism settings where expectations are poorly defined and the expectancy disconfirmation paradigm is thus less applicable. Accordingly, this study examines the links between travel motivations, activities, emotions and satisfaction levels in tourists, using examples from a select number of tourists on dynamic volunteer tourism expeditions. Data were collected using diaries and analysed at individual and group levels, providing general experiential patterns and illustrating a linked approach to exploring tourists|[rsquo]| experiences, emotions and satisfaction. The results highlight that emotional variability occurs across time with distinct phases of positivity, annoyance and receptivity. This variability appeared to be linked to daily activities and personal characteristics. Furthermore, satisfaction levels did not always follow the patterns of emotional variability, which were in turn weakly related to expectations and motivations that were recorded at the start of the trip. Learning how to identify this variability may improve the monitoring and the management of the tourism experience and maximise tourists|[rsquo]| well being.
Journal Title
Tourism and Hospitality Research
Conference Title
Book Title
Edition
Volume
10
Issue
1
Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
© 2010 Palgrave Macmillan. This is a post-peer-review, pre-copyedit version of an article published in Tourism and Hospitality Research. The definitive publisher-authenticated version Tourism and Hospitality Research, 10, 42–58 (1 January 2010) is available online at: http://dx.doi.org/10.1057/thr.2009.18
Item Access Status
Note
Access the data
Related item(s)
Subject
Commercial services
Marketing
Tourism
Tourist behaviour and visitor experience