How consumers perceive authenticity in restaurants: A study of online reviews

Loading...
Thumbnail Image
Files
Le521889-Accepted.pdf
Embargoed until 2024-11-02
File version

Accepted Manuscript (AM)

Author(s)
Le, Truc H
Arcodia, Charles
Novais, Margarida Abreu
Kralj, Anna
Primary Supervisor
Other Supervisors
Editor(s)
Date
2022
Size
File type(s)
Location
Abstract

Investigations into the multi-dimensionality of authenticity as expressed in restaurant contexts have been scarce. This study attempts to fill this gap by examining how consumers perceive authenticity in restaurant experiences by analysing their authenticity judgements from online reviews. An interpretive methodology, specifically quota sampling, is used to select authenticity judgements from online reviews, and thematic analysis is performed to map authenticity cues shaping such judgements. Findings demonstrate that consumers evaluate the authenticity of the observed entity based on various cues reflected through the entity itself, or through the consumers themselves and how they see their selves through the entity. The study subsequently provides a demonstration of consumers’ authenticity judgements, and provides implications for theory and practice. Findings suggest the very same entity can be evaluated with respect to more than one dimension of authenticity, thus calling for rigorous understanding of offerings among restaurateurs to project appropriate authenticity cues that appeal to consumers.

Journal Title

International Journal of Hospitality Management

Conference Title
Book Title
Edition
Volume

100

Issue
Thesis Type
Degree Program
School
Publisher link
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement

© 2022 Elsevier. Licensed under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International Licence (http://creativecommons.org/licenses/by-nc-nd/4.0/) which permits unrestricted, non-commercial use, distribution and reproduction in any medium, providing that the work is properly cited.

Item Access Status
Note
Access the data
Related item(s)
Subject

Commercial services

Marketing

Tourism

Social Sciences

Hospitality, Leisure, Sport & Tourism

Social Sciences - Other Topics

Authenticity

Perceptions

Persistent link to this record
Citation

Le, TH; Arcodia, C; Novais, MA; Kralj, A, How consumers perceive authenticity in restaurants: A study of online reviews, International Journal of Hospitality Management, 2022, 100, pp. 103102

Collections