A hiccup or a rift? ERP implementation success in Jordan

No Thumbnail Available
File version
Author(s)
A. Rabaa⿿i, Ahmad
Gammack, John
Griffith University Author(s)
Primary Supervisor
Other Supervisors
Editor(s)

Sudweeks, F., Hrachovec, H. and Ess, C. (eds)

Date
2008
Size
File type(s)
Location

Nimes, France

License
Abstract

Like many other developing countries, Jordan is adopting Enterprise Resource Planning (ERP) systems in both its public and private sectors. Jordan's emerging private sector has historically close ties to the public sector, though a global market orientation requires a shift in its organisational culture. ERPs however embed business processes which do not necessarily fit with traditional cultural practices, and implementation success is not assured.. This study looks at the perceptions of both public and private sector ERP implementations in Jordan and assesses these on various measures of success. There were few differences between public and private sectors, but the benefits actually realized in Jordanian ERPs fell short of claims made for the technology in other cultures. Considerable customisation was required in both sectors, and the traditional style of management in Jordan did not fit well with the requirements for successful implementation. This is consistent with recent studies from various countries that show cultural fit is a particularly neglected factor in assessing ERP success.

Journal Title
Conference Title

CATaC'08: Cultural Attitudes Towards Technology and Communication 2008

Book Title
Edition
Volume
Issue
Thesis Type
Degree Program
School
DOI
Patent number
Funder(s)
Grant identifier(s)
Rights Statement
Rights Statement
Item Access Status
Note
Access the data
Related item(s)
Subject

Information Systems not elsewhere classified

Persistent link to this record
Citation