Are we at the crossroads or is it groundhog day?
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Wheeler, Amanda
Kelly, Fiona
King, Michelle
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Abstract
Background: A recent study explored the priorities of consumers with a range of chronic conditions and their carers, with respect to pharmacy services. To address these priorities, an exploration into the associated changes needed in community pharmacy was necessary.
Aim: To explore the barriers, solutions and strategies for success in providing extended or new services in Australian community pharmacies, from the perspective of community pharmacists.
Method: Community pharmacists were recruited from four regions in three Australian states. Nominal groups and exploratory survey questions were used at different time-points between 2013 and 2014. Common themes were identified from the data.
Results: Sixteen pharmacists in three nominal groups contributed to a discussion on barriers and solutions, 86 pharmacists responded to the survey (94.5% response rate). Barriers and solutions related to either the external or internal pharmacy environment, and confirmed what is already known. Common issues discussed included professional boundaries, access to consumer records, remuneration and staff capacity. Pharmacists emphasised the importance of training, standards and guidelines to facilitate implementation. Although not discussed as a solution, a 'whole of pharmacy' approach was emphasised as a strategy for service success.
Conclusion: The barriers and aligned solutions 'well-known' to the pharmacy profession continue to exist, begging the question: are pharmacists experiencing Groundhog Day? Pharmacists need to focus on what works; owners and managers should reflect on the 'whole of pharmacy approach' as advised by pharmacists with service success.
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Australian Pharmacist
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Oct-15
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Clinical Pharmacy and Pharmacy Practice
Pharmacology and Pharmaceutical Sciences