Within mental health systems, families are often poorly integrated into planning and treatment yet tasked with unsustainable care and support responsibilities. The COVID-19 pandemic exacerbated impacts on families’ social and mental wellbeing. This study explores understanding family experiences through a co-operative inquiry methodology with staff who facilitated 26 meetings with over 300 mental health family, carer, and supporter participants. Deeper listening of challenges experienced by families, strengths and creativity in coping and recommendations for system reform have been reflected on through three cycles of inquiry: 1. Sharing experiences, 2. Discerning key messages, and 3. Consensus building towards the final text.